Refund policy

Returns & Refunds

Because each card is personalised to order, we're unable to accept returns or exchanges unless the item arrives damaged or we've made an error with your personalisation.

If there's an issue with your order, please contact us within 14 days of delivery at [your email] with a photo of the item and your order number. We'll arrange a replacement or refund promptly.

Delivery

• UK orders: typically dispatched within 2–3 working days
• International orders: 5–10 working days depending on destination
• A proof will be sent for approval before printing where applicable